Information We Collect

At phylarionex, we collect information that helps us provide better financial record management services. This happens when you create an account, use our platform, or interact with our support team.

• Personal identification details like your name, email address, and phone number when you register
• Financial information necessary for record keeping, including account numbers and transaction data
• Technical data such as your IP address, browser type, and device information when you visit our website
• Usage patterns and preferences to improve our service delivery
• Communication records when you contact our support team at support@phylarionex.com

How We Use Your Information

We use your personal data solely for legitimate business purposes related to providing financial record services. Your information helps us maintain accurate records and deliver personalized support.

Specifically, we process your data to manage your account, process transactions, send service updates, and respond to your inquiries. We also use anonymized data to improve our platform's functionality and security measures.

Data Storage and Security

Your data is stored securely on servers located in Australia, ensuring compliance with local privacy laws. We implement industry-standard encryption both in transit and at rest.

Our security measures include regular system updates, access controls, and monitoring for unauthorized activity. We conduct quarterly security audits and maintain backup systems to protect against data loss.

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular penetration testing and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Automated logging of all system access and modifications

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to honoring these rights promptly and transparently.

You can request access to your personal data, ask us to correct inaccurate information, or request deletion of your data when legally permissible. We'll respond to such requests within 30 days of receipt.

• Access your personal information we hold about you
• Request correction of inaccurate or outdated information
• Ask us to delete your personal data, subject to legal requirements
• Withdraw consent for certain data processing activities
• Request data portability for information you've provided to us
• Lodge a complaint with the Office of the Australian Information Commissioner

Information Sharing and Disclosure

We only share your information when necessary for service delivery or as required by Australian law. This includes working with trusted service providers who help us operate our platform.

Our service providers include cloud hosting companies, payment processors, and IT support services. All third parties sign confidentiality agreements and are required to protect your data according to our standards.

Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs.

• Account information: Retained while your account is active, plus 7 years after closure for tax purposes
• Transaction records: Kept for 7 years as required by Australian taxation law
• Communication logs: Stored for 3 years for customer service quality purposes
• Website analytics: Anonymized after 2 years and retained for service improvement
• Marketing preferences: Deleted immediately upon unsubscribe request

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide essential functionality. Most cookies we use are necessary for the website to function properly.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use tracking cookies for advertising purposes.

We use session cookies for login management, preference cookies to remember your settings, and analytics cookies to understand how visitors use our website. All analytics data is anonymized before processing.

International Data Transfers

Your data is primarily processed and stored within Australia. In limited circumstances, we may transfer data to trusted international service providers who assist with specific technical services.

Any international transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses or adequacy decisions. We ensure your data receives the same level of protection regardless of location.

Privacy Policy Updates

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or website notifications.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. The effective date at the top of this document shows when the policy was last updated.

If you continue using our services after policy updates, you're acknowledging the changes. For major changes that affect your rights, we'll seek explicit consent before implementing new practices.